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On the technological, human, and managerial issues in sharing organizational lessons
Please use this identifier to cite or link to this item:
http://hdl.handle.net/1860/2054
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| Title: | On the technological, human, and managerial issues in sharing organizational lessons |
| Authors: | Weber, Rosina O.
Breslow, Leonard
Sandhu, Nabil |
| Issue Date: | 2001 |
| Publisher: | AAAI Press |
| Citation: | Paper presented at The 14th International Florida Artificial Intelligence Research Society Conference, FLAIRS 2001: pp. 334-338. |
| Abstract: | Lessons learned systems (LLS) are systems that support a
lessons learned process (LLP) to collect, verify, store,
disseminate, and reuse organizational lessons. In this paper
we examine technological, human, and managerial
problems that contribute to the limited reuse of lessons in
deployed LLS. This analysis results in the identification
of a set of requirements that when met tend to improve
the reuse of lessons. These requirements are mainly related
to the identification and representation of a lesson’s
reuse components, i.e., what in a lesson is essential to
promote reuse. We present and demonstrate a standardized
format for lessons and a lesson elicitation tool (LET)
that uses this format to collect lessons from human users
and addresses some of the requirements while contributing
to the satisfaction of other requirements. This tool illustrates
how technological solutions can impact human
and managerial problems. |
| URI: | http://hdl.handle.net/1860/2054 |
| Appears in Collections: | Faculty Research and Publications (IST)
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