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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/536

Title: Is seeing really believing?: the role of video in remote communication between government agencies
Authors: Sun, Xiaoning
Chintakovid, Thippaya
Zhang, Qiping
Keywords: Intercultural communication;Computer mediated communication
Issue Date: 9-Sep-2005
Series/Report no.: IST Research Day 2005 posters;no. 423M
Abstract: Video-mediated communication (VMC) has been considered valuable for remote collaboration and conferencing. Particularly during military conflicts and national terrorism crises, various government agencies, including those in different countries, are commonly involved in remote collaborations. Trust is a critical factor in such remote collaborations. Video has been shown to be important in building trust in remote communication (Jun, et al, 2001; Rocco, 1998) and its desirability for that task has been assumed (Finn, Sellen, & Wilbur, 1997). However, recent studies show that video is unnecessary in most situations, except negotiation and communication with non-native speakers (Zhang, Olson & Olson, 2004, Short, William, & Christie, 1976; Veinott, Olson, Olson, & Fu, 1999). People communicate well enough with a pure voice connection (Gale, 1989; Ochsman & Chapanis, 1974; Williams, 1977). Clearly, to improve teamwork among crosscultural government agencies, it is important to understand how communication media (video, Instant Messaging, face-to-face) and culture interact. To investigate this research problem, a series of studies have been proposed that will attempt to analyze whether video communication confers significant benefits on trust perception and development among government agencies involved in global collaboration.
URI: http://hdl.handle.net/1860/536
Appears in Collections:Research Day Posters (IST)

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